Privacy Policy

Privacy Policy

Applicable Privacy and Data Protection Legislation

At E Ride Pro, we understand the importance of protecting your privacy and personal data.

Accordingly, and in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR), as well as Organic Law 3/2018 of 5 December on Personal Data Protection and the Guarantee of Digital Rights (LOPD-GDD), we provide the following information regarding the processing of personal data.

Data Controller

The Data Controller responsible for processing the personal data collected through this website is:

Ana Picó Jordá

Tax ID (NIF): 21687917K

Address:
C/ Jurats, 16
46018 Valencia
Spain

Telephone: +34 609 106 394

Email:
contacto@eridepro.es

Purpose of Processing and Categories of Data Collected

Depending on the forms, services or content you access on this website, your personal data may be processed for the following purposes.

Registered Users

The information provided during registration—whether through our website registration form or by signing in using your Facebook or Google account—is used to manage your customer account.

This enables you to:

  • Access your personal account.
  • View your orders.
  • Complete purchases without having to re-enter your personal details (name, surname, email address, telephone number and delivery address).
  • Save your payment card or PayPal details if you have explicitly chosen to do so.
  • Update your profile information whenever you wish.

As a registered user, you may also:

  • Leave product reviews.
  • Upload photographs alongside your reviews.
  • Complete customer satisfaction surveys.
  • Request notifications when out-of-stock products become available again.
  • Receive reminders about products you may wish to purchase.

When uploading photographs, you must ensure that:

  • You own the rights to the images or have obtained the necessary permission.
  • The images do not violate any intellectual property rights.
  • They do not infringe the privacy or image rights of third parties.
  • They do not contain illegal, offensive, violent, defamatory or inappropriate content.

Photographs often contain EXIF metadata, which may include information such as:

  • Camera or smartphone model.
  • GPS coordinates.
  • Date and time the photograph was taken.

E Ride Pro makes every reasonable effort to remove this metadata before publishing photographs, although users remain solely responsible for the content they choose to upload.

E Ride Pro does not permit false registrations or identity impersonation.

Providing false information during registration may result in the immediate suspension or deletion of the account.

We reserve the right to verify the information supplied by users, including by telephone where appropriate.

Newsletter and Marketing Communications

Where you have given your consent, we may use your contact details to send you:

  • News about E Ride Pro.
  • Product launches.
  • Promotions and special offers.
  • Personalised recommendations.
  • Marketing communications by email, telephone or post.

To provide relevant recommendations, we may analyse your browsing behaviour and purchase history.

This profiling allows us to suggest products and services that may be of interest based on your preferences.

The availability and duration of promotional offers may vary depending on stock availability and specific promotional conditions.

You may unsubscribe from marketing communications at any time, free of charge, using the unsubscribe link included in every marketing email.

Product Enquiries

When you submit an enquiry through a product page, we process the personal information you provide (such as your name, surname and email address) solely for the purpose of responding to your request regarding that product.

Customer Support

If you contact us using our contact form or live chat service, your personal data will only be used to respond to your enquiry.

The information processed is limited to:

  • Identification details.
  • Contact information.
  • Information relating to your enquiry.

Website Usage and Customer Profiling

We analyse browsing behaviour, purchasing habits and customer preferences to:

  • Improve our products and services.
  • Optimise business processes.
  • Personalise website content.
  • Improve the usability of our website and mobile applications.
  • Carry out statistical analysis.
  • Conduct market research.

To achieve this, we use aggregated, pseudonymised or anonymised information together with machine learning technologies that help us:

  • Segment customers into different user groups.
  • Better understand purchasing habits.
  • Identify emerging buying trends.
  • Improve the relevance of our content and services.
  • Deliver a better overall customer experience.

 

Accuracy of the Information Provided

Users are responsible for ensuring that all personal information provided to E Ride Pro is accurate, complete, and up to date.

By submitting information through any form on this website, you guarantee that the data provided is truthful and authentic.

Users are solely responsible for any false or inaccurate information supplied and for any damages that may result to E Ride Pro or third parties.

Data Recipients and International Data Transfers

The processing of personal data collected through this website does not involve international data transfers.

When you place an order, certain personal information is shared only where necessary to fulfil your purchase and provide our services.

For example, shipping labels will include:

  • Your full name
  • Delivery address
  • Telephone number

Your personal data may be shared with the following categories of service providers:

Shipping Companies

We work with external courier and logistics companies to deliver your orders.

These providers receive only the information necessary to complete the delivery.

Payment Providers and Financial Institutions

When you pay by credit or debit card, your payment information is processed securely through our payment providers.

Depending on the payment method selected, payment data may be processed by providers such as:

  • Shopify Payments
  • Redsys
  • CaixaBank
  • PayPal
  • Other authorised payment gateways

E Ride Pro never stores or has access to your complete payment card details.

All payment information is processed directly by certified payment providers using secure encrypted systems.

This ensures maximum confidentiality and payment security.

Finance Providers

If you choose to finance your purchase, your personal data may be shared with the relevant finance provider solely for the purpose of assessing and managing your finance application.

Only the information strictly necessary to process the financing request will be provided.

Manufacturers and Suppliers

Where necessary to process warranty claims or after-sales support, your personal data may be shared with the manufacturer or supplier of the product purchased.

Only the information required to provide warranty or technical support will be disclosed.

Legal Basis for Processing

Depending on the purpose of the processing, E Ride Pro processes your personal data on one or more of the following legal bases under the GDPR:

  • Your consent.
  • Performance of a contract or pre-contractual measures.
  • Compliance with legal obligations.
  • Our legitimate business interests, provided these do not override your rights and freedoms.

Where consent is required, you may withdraw it at any time without affecting the lawfulness of processing carried out before its withdrawal.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law.

Registered Users

Your account information will be retained until you request the deletion of your account.

Marketing Communications

Your contact details will be retained until you unsubscribe from marketing communications.

Once you unsubscribe, your details may be included on our suppression list to ensure that no further marketing emails are sent.

Product Enquiries

Information submitted through product enquiry forms will be retained only for the time necessary to respond to your request.

Afterwards, the data will be securely blocked for the applicable statutory limitation period before being permanently deleted.

Contact Forms and Live Chat

Information submitted through the contact form or live chat will be retained only for as long as necessary to respond to your enquiry.

Where the nature of the enquiry requires longer retention (for example, warranty claims or ongoing customer support), we will retain the data only for that purpose and inform you accordingly.

Customer Profiling and Analytics

Information used for analytics, market research and service improvement will be retained only for the period necessary to improve our internal processes, products and services and to fulfil the purposes described in this Privacy Policy.